Frequently asked questions
Common questions about our tours
We offer private tours, van/minivan tours, available as half-day or full-day experiences. Private tours can be tailored to your interests and pace.
You can book via our website, WhatsApp, email, contact form, phone, or third-party platforms. We recommend booking in advance, especially during high season, though last-minute bookings may be available depending on availability. Private tours require at least 24 hours' notice.
Pick-up is available from most hotels and accommodations in Lisbon, Sintra, and Cascais, as well as cruise terminals and airports. Exact details are confirmed after booking.
Tours typically include transport (car, mini van, van), a professional local guide, and a planned itinerary with assistance throughout. Food, drinks, and entrance tickets are not included unless stated otherwise in your tour description.
Yes, most tours are family-friendly. Some itineraries involve walking or uneven terrain, so please consider age and comfort when choosing a tour.
Tours generally run in most weather conditions, including light rain. In cases of severe weather, we may reschedule or adjust the tour for safety.
| Timing | Refund/Credit |
|---|---|
| More than 15 days before | Full refund or full credit |
| 15 days or less before | 50% refund or full credit (rescheduling subject to availability) |
| 24 hours or less before | No refund |
| No-show | No refund or credit |
| Cancellation during service | No refund or credit |
Yes — vegetarian, vegan, gluten-free, and other dietary needs can be accommodated with advance notice.
Generally yes for private tours. Space may be limited on shared tours or smaller vehicles, so please let us know in advance.
Yes. We may also capture media for promotional use — if you'd rather not appear, just let your guide know before the tour starts.
Tours run on a fixed schedule, so lateness may mean missing parts of the itinerary or certain experiences. Please arrive on time.
No, entrance tickets aren't included. This lets guests choose which attractions to visit — your guide can help you plan and purchase tickets during the tour.
Still have questions? Contact us